zbz Privacy Policy – Your Data, Protected

👤Identity and Account Information

When you register a zbz account, we collect the personal information you provide directly, which includes: your full legal name; your Bangladesh mobile number (used as your primary account identifier); your date of birth (for age verification — zbz is a 21+ platform); your email address if provided; and identity verification documents such as a national identity card (NID), passport, or driving licence when required as part of our Know Your Customer (KYC) process. This information is collected for the specific purpose of creating and managing your account, verifying your identity and age, and complying with applicable anti-money laundering obligations.

💳Payment and Transaction Data

zbz collects and retains records of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method identifiers (such as your registered bKash or Nagad mobile number), transaction timestamps, and transaction reference numbers. zbz does not store full card numbers, CVV codes, or mobile banking PINs — payment authentication is handled directly by the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and zbz receives only the transaction confirmation and reference data required to credit your account or process a withdrawal.

📱Technical and Usage Data

When you access zbz.bio, our platform automatically collects certain technical data about your device and browsing behaviour. This includes: your IP address; device type (mobile, tablet, or desktop) and operating system version; browser type and version; session start and end times; pages visited and features used within the platform; game sessions opened, bets placed, and outcomes; and approximate geographic location derived from your IP address. This technical data is collected for platform security, fraud detection, performance optimisation, and to help us understand how Bangladesh players interact with zbz.bio so we can improve the experience.

zbz uses the personal information collected from you only for legitimate, defined purposes that are directly related to the operation of the platform and the delivery of services to you as a Bangladesh player. We do not use your personal data for any purpose that is incompatible with the purposes described in this policy, and we do not sell your personal data to third parties under any circumstances.

🎯Account and Service Delivery

Your identity and account information is used to create and maintain your zbz account, verify your age and identity as required by our KYC obligations, process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, communicate with you about your account status, respond to support requests, and send important platform notifications such as security alerts, policy updates, and transaction confirmations.

🛡️Security and Fraud Prevention

zbz uses technical and transactional data to detect and prevent fraud, money laundering, underage gambling, and other prohibited activities. This includes automated monitoring of account activity patterns, login behaviour, and payment flows to identify anomalies that may indicate account compromise, collusion between players, or abuse of bonus systems. Where suspicious activity is detected, zbz may suspend an account, request additional verification, or report the activity to relevant authorities as required by law.

📊Platform Improvement and Analytics

Aggregated and anonymised usage data is analysed to improve zbz's platform performance, game library, payment flows, and user experience for Bangladesh players. This includes understanding which features are most used by players in Dhaka, Chittagong, Sylhet, and other cities; identifying pages that load slowly on mid-range Android devices common in Bangladesh; and improving the navigation and layout of zbz.bio for mobile users. Analytical processing uses aggregated data wherever possible and does not involve individual profiling for marketing purposes.

zbz processes your personal data on the following legal bases: (a) Contract performance — processing necessary to provide the account, gaming, and payment services you have requested; (b) Legal obligation — processing required to comply with applicable anti-money laundering, KYC, and age verification legal requirements; (c) Legitimate interests — processing for fraud prevention, platform security, and improving the service, where these interests are not overridden by your data protection rights; and (d) Consent — where you have provided explicit consent to receive promotional communications from zbz. You may withdraw consent for marketing communications at any time by contacting zbz live support.

zbz does not sell your personal data. zbz shares your data only with a defined set of service providers and only to the extent necessary for them to provide services to zbz in connection with the operation of zbz.bio. All third-party recipients of your personal data are contractually required to handle it securely, use it only for the purpose for which it was shared, and comply with applicable data protection standards.

💸Payment Providers

When you make a deposit or request a withdrawal, zbz shares the minimum necessary transaction information with the relevant payment provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard — to authenticate and complete the transaction. The payment provider receives only the data needed to process the specific transaction and is not given access to your full account history, gaming activity, or identity documents. Each payment provider operates under its own privacy policy and data protection framework.

🎮Game Technology Providers

zbz works with third-party game studios and platform technology providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (such as a session token and anonymous player identifier) to deliver their games through the zbz platform. Game providers do not receive your full name, mobile number, payment details, or identity documents unless you separately register with them outside of zbz.

⚖️Legal and Regulatory Disclosure

zbz may disclose your personal data to law enforcement agencies, regulatory authorities, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory obligation. This includes disclosures required under anti-money laundering regulations, disclosures related to criminal investigations, and disclosures required in connection with the enforcement of our Terms and Conditions against a specific user. zbz will not disclose your data to law enforcement beyond what is strictly required by the relevant legal obligation.

zbz.bio uses cookies and similar local storage technologies to operate the platform, maintain your login session, remember your preferences, and analyse platform usage. Cookies are small data files stored on your device by your browser when you visit zbz.bio. zbz uses only first-party cookies and does not load third-party advertising or social media tracking cookies on zbz.bio.

🔧Essential and Functional Cookies

Essential cookies are required for zbz.bio to function and cannot be disabled. They include session cookies that keep you logged in during your visit, security cookies used to prevent cross-site request forgery attacks, and cookies that store your language preference and account display settings. These cookies do not track you across other websites and expire when you close your browser or within a short defined period.

📈Analytics Cookies

zbz uses first-party analytics cookies to understand how players use zbz.bio — which pages are visited most, where users drop off in the deposit or withdrawal flow, and how game category pages perform on different device types common in Bangladesh. Analytics data is collected in aggregated form and is not linked to your personal identity. You may opt out of analytics cookies by adjusting your browser settings; note that doing so will not affect your ability to access your account or use the platform.

zbz retains your personal data for as long as your account is active and for a period after closure as required by applicable legal, regulatory, and financial record-keeping obligations. For most account and transaction data, zbz applies a retention period of five years following account closure — this is consistent with standard anti-money laundering record-keeping requirements. Identity verification documents (KYC documents) are retained for the same five-year post-closure period. Technical and usage data (session logs, IP logs, device data) are retained for a shorter period of up to 24 months from the date of collection, after which they are deleted or irreversibly anonymised.

When your account is closed and the applicable retention period has expired, zbz will securely delete or irreversibly anonymise your personal data. If you request deletion of your data before the mandatory retention period has expired, zbz will restrict processing of your data to the minimum necessary for legal compliance purposes and will delete all data that is not subject to a mandatory retention obligation.

zbz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include: 256-bit SSL/TLS encryption for all data transmitted between your device and zbz.bio; encrypted storage for sensitive personal data including identity documents and payment references; access controls that restrict internal access to personal data on a need-to-know basis; regular security reviews and vulnerability assessments of the zbz platform; and two-factor authentication options for account login.

While zbz takes all reasonable steps to secure your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own account credentials — including your registered mobile number and password — and for logging out of your account when using shared or public devices. If you suspect your account has been accessed without your authorisation, contact zbz live support immediately.

zbz is strictly a 21+ platform. zbz does not knowingly collect personal data from any person under the age of 21. If zbz becomes aware that it has collected personal data from a person who is under 21 years of age, it will immediately close the associated account, void any bets placed, and securely delete the personal data collected, subject only to any mandatory retention obligations that may apply. If you are a parent or guardian and believe your child has registered a zbz account, please contact zbz live support immediately so the account can be closed and the data removed without delay.

zbz may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When a material change is made to this policy, zbz will publish the updated version on zbz.bio and update the "Last updated" date at the top of the document. Where required by applicable law or where a change materially affects your rights, zbz will notify registered users via the platform or by contacting the mobile number or email address associated with their account. Your continued use of the zbz platform following publication of an updated Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how zbz handles your personal data, please contact our support team via live chat on zbz.bio. You may also reach us by email — our contact address is [email protected] (please note this is plain-text contact information and is not a clickable link). We aim to respond to all privacy-related enquiries within 5 business days, and to all formal data rights requests within 30 calendar days. For players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar, live chat is the fastest way to reach our team and is available 24 hours a day, 7 days a week.